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Microsoft Dynamics 365 Field Service Functional Consultant Certification Exam, also known as MB-240, is designed to test the skills and knowledge of professionals who want to work with Microsoft Dynamics 365 Field Service. Microsoft Dynamics 365 Field Service Functional Consultant certification exam is intended for professionals who have experience with configuring, managing, and implementing Field Service solutions for customers. MB-240 exam covers a wide range of topics, including installation, configuration, customization, and integration of Microsoft Dynamics 365 Field Service.

Microsoft MB-240 Certification Exam is recognized worldwide as a leading certification for Microsoft Dynamics 365 Field Service professionals. Achieving this certification demonstrates that the candidate has a deep understanding of the Field Service application and can use it to deliver successful customer solutions. Microsoft Dynamics 365 Field Service Functional Consultant certification is also a key differentiator for professionals who want to stand out in the job market and advance their careers in the Dynamics 365 ecosystem.

Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q188-Q193):

NEW QUESTION # 188
Your organization is planning to implement Microsoft Dynamics 365 Field Service mobile app based on the Microsoft Power Platform.
You need to install this app on a mobile device and test it.
What are the two prerequisites for installing the mobile app? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Ensure the minimum supported version of the Field Service solution is installed.
B. Ensure the user is assigned the appropriate Microsoft Power Apps license.
C. Ensure the user is has the Field Service-Resource security role.
D. Ensure the user is correctly set up in the Woodford solution.

Answer: A,C

NEW QUESTION # 189
You are a Field Service resource manager for Contoso, Ltd. and are setting up characteristics for field technicians who are responsible for repairs on rental equipment.
Work performed on certain types of backhones, trenchers, and excavating equipment requires different attributes to be identified for proper work order assignment and scheduling.
Which two characteristics are valid? Each correct answer presents a complete solution.

A. Certification
B. Approval Status
C. Rating Value
D. Skill

Answer: A,D

Explanation:
Section: Schedule and dispatch work orders
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources#set-up-field-technician-resources

NEW QUESTION # 190
You are a Dynamics 365 for Field Service Administrator and work for a manufacturing firm. You are receiving support requests that field engineers are unable to see a custom area entitled "Parts Requests" within the Dynamics 365 Field Service Mobile App.
You need to troubleshoot the Dynamics 365 for Field Service mobile app to ensure that the field engineers are able to view the customizations created.
What are the three steps you can take to troubleshoot the issue reported? Each correct answer presents a complete solution.

A. Ensure that a security role has been assigned to the project.
B. Verify that the impacted field engineers are enabled to use this project.
C. Synchronize the Dynamics 365 for Field Service Mobile App.
D. Ensure that the Dynamics Mobile solution with the appropriate customizations has been published.
E. Ensure that the Woodford project with the appropriate customizations has been published.

Answer: A,C,E

NEW QUESTION # 191
Your company receives a call from a customer saying that the hydraulic pump they received from your company is defective. The pump is manufactured by your company.
You need to process a return.
Which three actions should be performed in sequence? To answer, move the three appropriate actions from the list of actions to the answer area Arrange the three actions in the correct order.

Answer:

Explanation:

1 - Create an RMA.
2 - Add RMA products.
3 - Create an RMA Receipt, indicating the product(s) received.

NEW QUESTION # 192
Drag and Drop Question
You are a Dynamics 365 for Field Service administrator. Your company only uses contractors as Bookable Resources. The contractors are not licensed Dynamics 365 users.
The scheduling team books work orders to resources based on location. The team provides you with scenarios because many resources are not showing up in the scheduling assistant.
You need to update bookable resource records based on the provided scenarios.
Which address type should you use with each scenario? To answer, drag the appropriate address type to the appropriate scenario. Each address type may be used one, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Resource Address: Uses the latitude and longitude associated with the corresponding record based on the resource type:
Resource type - user: Uses the latitude and longitude associated with the address defined on their Microsoft 365 user record.
Resource type - contact: Uses the latitude and longitude associated with the address defined on their Dynamics 365 contact record.
Resource type = account: Uses the latitude and longitude associated with the address defined on their Dynamics 365 account record.
https://docs.microsoft.com/en-us/learn/modules/configure-bookable-resources-urs-dynamics- field-service/3-define-bookable-resources

NEW QUESTION # 193
......

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